We have many numerous users that are having issue connecting to our VPN who are using Verizon as their ISP. I am a network engineer and admin of my company's VPN. Let them know the error message and see if they have any information for you on what they can do about it.
That may be a corporate employee or a 3rd party VPN service that you are hiring for personal business. I suggest you work with your VPN administrator on this one. It is one of the oldest work arounds that we have to VZWs NAT firewall configuration that blocks your VZW devices from receiving a true public IP address. We know that VPNs can work on the VZW network when properly configured. In other cases, such as a 1 month outage, you may want to manually configure your DNS to something that you know works, like Google DNS at 8.8.8.8 and 8.8.4.4. In most cases you simply have to wait for your DNS resource to refresh itself. DNS problems are common with VPN clients on any kind of internet connection. Yet the parts that they all share is accessing DNS to lookup the IP of the VPN server you are connecting to. At a minimum we need to know what kind of error message is the VPN client returning when you attempt to connect.Įach VPN connection and client is going to be different. We would need more information to confirm exactly what is going on with your hotspot feature.
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